TranConServ

Legal entity: Sanchez TranConServ, Bern
Last updated: 20 September 2026

1. Scope and contracting party

These terms and conditions apply to all offers, orders and services of Sanchez TranConServ, operating under the TranConServ brand, Dorngasse 10, 3007 Bern, Schweiz (hereinafter “TranConServ”). They cover in particular transport and logistics, storage, IT and technical assistance, professional IT services, digitisation of photos and videos, cleaning and property services, administrative support, and related consulting and coordination services.

Differing customer terms apply only if TranConServ has agreed to them in writing. Individual agreements in quotations or order confirmations take precedence over these terms and conditions.

2. Quotation, order and scope of services

Quotations are binding for the period stated in them. If no period is specified, the quotation remains valid for 30 days. A contract is concluded by written or electronic order confirmation, by signature, or by commencement of the agreed performance.

The scope, dates, place of performance and remuneration are governed by the quotation or order confirmation. Additional work that was not identifiable or agreed when the order was placed will be charged separately after consultation. Information on the website is for guidance only and does not constitute a binding offer.

3. Own services and partner companies

Sanchez TranConServ is the contracting party of the customer. TranConServ may engage suitable partner companies or subcontractors to perform individual services. The contractual relationship with the customer and billing are generally handled through TranConServ.

4. Customer cooperation obligations

The customer provides complete and correct information, access, documents, permits and contact persons in good time. The customer informs TranConServ of special risks, sensitive items, hazardous substances, access restrictions, data protection or confidentiality requirements and other circumstances relevant to performance.

Delays, additional work, empty runs or additional costs caused by missing, late or incorrect information, lack of access or unprepared work areas may be charged separately.

5. Prices, expenses and payment terms

The prices in the quotation or order confirmation apply. Unless a fixed price has been agreed, billing is based on actual work performed. Necessary third-party, material, disposal, permit, customs, toll, parking, travel and accommodation costs are charged separately unless expressly included.

Invoices are payable without deduction within 15 days of the invoice date. In the event of late payment, TranConServ may charge statutory default interest and reasonable reminder and collection costs. Objections to an invoice must be submitted in writing with reasons within 20 days of receipt; undisputed partial amounts remain payable on time.

6. Dates, delays and force majeure

Dates are binding only if expressly confirmed as fixed dates. TranConServ will provide notice of foreseeable delays as early as reasonably possible. In the event of circumstances outside reasonable control – such as severe weather, traffic disruption, official measures, strikes, failures of infrastructure, energy, telecommunications or third-party services – deadlines will be extended appropriately. Any further mandatory statutory rights remain reserved.

7. Changes, postponement and cancellation

Changes or cancellations should be communicated as early as possible. Services already performed, materials ordered, bindingly reserved third-party services and costs that can no longer be avoided must be paid. In the event of short-notice cancellation, TranConServ may additionally charge the demonstrable loss where no alternative use is possible. Different cancellation terms in the quotation take precedence.

8. Transport and logistics services

The customer provides in good time all information required for the order, including in particular collection and delivery addresses, contact persons, number of packages, contents, gross weight, dimensions, type of packaging, time windows and special requirements. Goods must be fit for transport, adequately packed and labelled, and secured against normal transport stresses.

Dangerous goods, perishable or temperature-controlled goods, particularly valuable items, cash, securities, live animals, weapons, and exceptionally heavy, long or sensitive goods are accepted only by prior written agreement. Statutory declaration and documentation obligations remain with the customer unless expressly agreed otherwise.

Additional costs arising from waiting times, difficult access, lack of loading readiness, second delivery attempts, auxiliary personnel, special permits, customs formalities or special handling equipment will be charged as agreed or according to actual work performed.

For domestic transport, the mandatory provisions of Swiss law apply, in particular the rules governing contracts of carriage. For cross-border road transport, the Convention on the Contract for the International Carriage of Goods by Road (CMR) remains reserved. Visible damage or shortages must be recorded on the transport document at handover; concealed damage must be reported in writing immediately after discovery and within the applicable statutory time limits.

9. Storage

The nature, quantity, value and special characteristics of goods to be stored must be fully disclosed before storage. Dangerous goods, perishable goods, living organisms, cash, securities, unlawful goods and goods with special climate or security requirements are accepted only by express agreement.

The customer is responsible for suitable packaging and clear labelling. Storage and retrieval, inventory checks, special handling and transport are charged according to the quotation or actual work performed. At the end of the contract, the goods must be collected within the specified period; statutory rights of retention and realisation remain reserved.

10. IT, technical assistance and cybersecurity

IT services are provided in accordance with the agreed service description. The customer holds the necessary rights of use and licences and creates a current backup before any work on devices or data, unless backup is expressly part of the order.

Passwords, PINs, approval codes and e-banking access data remain with the customer and should be entered by the customer personally. TranConServ provides technical assistance with e-banking and digital services, but does not provide financial, investment, tax or legal advice.

No IT or security service can guarantee a completely uninterrupted, error-free or absolutely secure environment. Recommendations are based on the appropriate state of technology at the time of performance and the agreed framework conditions. Remote access is carried out only with the customer’s consent.

11. Digitisation of photos, VHS and other media

The customer confirms that they are authorised to process and reproduce the materials supplied. Unlawful content will not be processed. Old or damaged media may be unreadable despite careful handling or may deteriorate further during processing; a specific result therefore cannot be guaranteed.

Originals and working copies are handled with care. The customer should check the delivered files promptly. Unless otherwise agreed, temporary working copies may be deleted 30 days after delivery of the result.

12. Cleaning and property services

The scope of services is determined by the quotation, inspection record or order confirmation. The customer provides access on time and makes water, electricity and safe working conditions available. Unagreed special work, exceptional soiling, clear-outs, disposal, pest, mould or hazardous-substance work are assessed separately and carried out only by agreement.

Apartment cleaning is generally offered with a handover guarantee. This includes free follow-up cleaning of cleaning defects objected to by the property management or owner during the regular apartment handover and reported to TranConServ without delay. The guarantee applies only to the cleaning work agreed in writing and requires that TranConServ or the specialist company engaged be given the opportunity to remedy the issue.

The handover guarantee does not cover damage, wear, structural defects, non-removable limescale or discolouration, mould, material changes, soiling caused after cleaning or work outside the agreed scope. Rental losses, contractual penalties and other consequential costs are not part of the guarantee.

Moves are offered only on request and after individual assessment. Scope, insurance, equipment, dismantling and assembly, packing work and special transport goods are defined in a separate quotation.

13. Administrative support and consulting

Administrative services are performed carefully on the basis of the information provided. The customer checks documents, submissions, deadlines and approvals before they are used in a binding manner. Unless expressly agreed in writing, TranConServ does not provide legal, tax, audit, insurance or investment advice.

14. Acceptance, defects and remedy

The customer checks the service after completion and reports identifiable defects immediately, and no later than within five working days, in writing and with sufficient documentation. Special statutory time limits or time limits stated in these terms, particularly for transport and apartment handovers, take precedence.

Where a defect is attributable to TranConServ, the customer is initially entitled to an appropriate remedy. If this fails or is unreasonable, further claims are governed by law and contract.

15. Liability

TranConServ is liable for direct, proven damage caused by intentional or grossly negligent breach of contract. In cases of slight negligence, TranConServ is liable only for breach of essential contractual obligations and at most up to the amount of the remuneration agreed for the order concerned. Liability for indirect or consequential damage such as loss of profit, business interruption, data loss without an agreed backup, or third-party claims is excluded to the extent permitted by law.

Mandatory statutory liability, in particular for personal injury, intent or gross negligence, remains unaffected. For transport services, mandatory national and international liability rules take precedence.

16. Confidentiality and data protection

TranConServ treats non-public information confidentially and processes personal data in accordance with applicable data protection law and the current privacy notice. Data may be disclosed to engaged partners and processors insofar as necessary for quotations, performance, billing, support or legal obligations.

The customer supplies personal data of third parties only if authorised to do so and informs the persons concerned where required.

17. Work results and third-party rights

Pre-existing rights, software, templates, methods, trademarks and content remain with the respective entitled person. After full payment, the customer receives the rights of use necessary for the agreed purpose in individually created work results, unless otherwise agreed. Third-party licence and usage terms remain reserved.

18. Set-off and retention

Set-off against TranConServ claims is permitted only with undisputed counterclaims or counterclaims finally determined by a court. Statutory rights of retention in goods, documents or work results remain reserved to the extent permitted.

19. Severability and amendments

If a provision of these terms and conditions is wholly or partly invalid, the validity of the remaining provisions is unaffected. The invalid provision is replaced by the applicable statutory rule.

TranConServ may amend the terms and conditions for future orders. The version agreed or made available when the contract is concluded is decisive.

20. Applicable law and jurisdiction

Swiss law applies. The place of jurisdiction is Bern, subject to any mandatory statutory places of jurisdiction, in particular for consumers.

Terms and conditions